My local store has permanently closed

Q: You have my watch/jewellery as it’s being repaired what will happen to it?

A: Don’t worry we have been looking after it for you, if your repair is completed, we have arranged for it to be transferred to your nearest Ernest Jones store. Our friendly store team will be in touch as soon as it is ready for collection. If your repair is not yet completed, we will manage it through to completion and then arrange for it to be transferred to your nearest Ernest Jones store for collection

Q: I have a repair that I haven’t collected yet?

A: If you were not able to collect your completed repair before our stores closed on 23rd March, don't worry, we have been keeping it safe for you. We have arranged for it to be transferred to your nearest Ernest Jones store. Our friendly store team will be in touch as soon as it is ready for collection.

A: go to your local Ernest Jones store once it has re-opened.

Q: What happens if I left my repair for an estimate?

A: This will be transferred to your nearest Ernest Jones store to be managed, you will have the option to proceed with the work or collect if you do not wish to proceed.ery cleaning services will resume once stores have re-opened on Monday 15th June.

Q: I left an item for repair how can I track its progress?

A: 

Customer Service

If you need assistance you can contact us via:
Email: customer.services@ernestjones.co.uk
Click here for more information on how to contact us