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Jewellery Care & Repair
Welcome to Ernest Jones' comprehensive jewellery servicing page, dedicated to preserving the beauty of your precious pieces
We offer a great range of jewellery services...
Whether it's a routine clean, repair, or bespoke alteration, our expert craftsmen are here to assist you. Visit your nearest Ernest Jones store for a personalised consultation, contact our dedicated customer services team, or take advantage of our convenient live advice online feature. Trust Ernest Jones to provide meticulous care and attention to detail, ensuring your jewellery remains stunning and cherished for years to come.
Maintenance
Everyday wear can take its toll on stones and precious metals, causing scratches and dulling their shine. Bring back their brilliance with our specialist cleaning, polishing and plating service.
Repairs
Our highly skilled jewellers can repair your damaged and broken jewellery, with most repairs completed within 10 working days. Follow the progress of your repair, with our Repair Tracker.
What happens during a restoration?
Restoring your treasured items is a privilege, and we take great pride in our work. During restoration, you can be assured of the following measures:
- All items are digitally photographed and examined.
- Restoration work is completed by our master craftsmen.
- Jewellery is finished and polished by hand.
- Individual Quality Control measures are implemented at all stages of restoration.
*Damage caused by accident, negligence or misuse is excluded from the guarantee.
Our Repair Service Promise
All our repairs are guaranteed for 12 months*. This covers workmanship and materials, and applies from the time you collect your repaired item from us.
*Your statutory rights are not affected.
For more information on any of our services please visit your nearest Ernest Jones store or Contact Us.